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Sales and Marketing Articles

Corporate Blog Content Ideas

Randall McCarley
by Randall McCarley
September 5th, 2007

Keeping a blog running on a corporate site can be difficult. There are several typical problems that include:

  1. Who’s responsible
  2. What voice to use
  3. What to write

Most corporate blogs should not exist and are hurting the image of the company more than helping it. The reason is that a blog that is not kept up makes the company look like it can’t keep up. In a large company - or a company trying to present a large image defining objectives and responsibilities before setting out is a good idea.

Sample objectives:

  1. Develop a core readership of 1,000 loyal readers
  2. Set the blog as the platform for external company communication including new product launches, press releases, and other announcements
  3. Develop a strategy where the blog acts as a touch-point for social media
  4. Develop the blog to cash in on search engine traffic
  5. Update the blog regularly - at least every two weeks
  6. Track blog progress and implement methods for improvement

Sample responsibilities:

  • Content writer(s) - Bob, Jane and Sue, Sales - Each is responsible for making at least one post per month.
  • Editor - Frank “the man” Williams, VP Sales and Marketing - Checks posts for accuracy and to ensure the proper tone is set in the language and writing style. Also responsible to make sure the content writers are on track with regular posts and that the posts are not stacking up on the last day of the month.
  • Blog evangelist - Fridda “gonna do it” Juarez, Marketing Coordinator, SEM - Works with third party sites like Technorati to make sure the blog is getting the maximum exposure online. Also, tracks progress of traffic, RSS subscriptions, email subscriptions and search engine performance. Trains content writers on keyword placement. Offers topics to cover based on keyword analysis and traffic logs.

You should customize the objectives and responsibilities to fit your organization and the people you have working there. Don’t assume your sales staff is made of great writers even if they are great verbal communicators. You may need to bring in help from IT, programing or other departments based on what you are trying to accomplish.

So now that we have the goals and people in place what should your blog cover?

New people - If you bring on new people announcing it on your blog sends a welcome signal to the new hire and gets their name in front of your customers. This is especially important for high level management and other very visible positions.

New products - Your blog should ramp up expectations before the product release and then formally announce the new product when the time comes.

Product news - Is there a new use for your product? Share it on your blog and improve the value of what you are selling! Is there an update, upgrade or add-on? Announce it here. Worst case scenario: Is there a recall? Use your blog to manage PR effectively.

Expansion - Adding a new location, moving to a bigger facility (or moving at all), striking into new markets, whether physical or mental expansion efforts should be documented on your blog.

Announce a sale or special offer

Highlight a product - If you sell furniture, taking the time to highlight the special features (craftsmanship, materials used, colors offered, sizes available, etc.) is a great way to add value to that product. Don’t just re-write the standard product listing - write the story behind the product. “It takes a team of 8 men 14 days to hand shape the custom railings…” Paint a picture in the mind of the viewer.

Policy changes - Even if it is just a small change to your shipping policy or return policy being forthright about it is better customer service than hiding it.

Highlight a person - Who is that guy in the workshop and what does he do? How does he serve the customer? Make it personal. This can improve employee moral and make the company more approachable to the common man.

Announce an appearance - Are you going to be at a trade show? If you have a booth make sure to announce the booth number and give a diagram of where to find you. Even if you don’t have a booth announcing you will be at a show may drive leads from other people that will be there.

Announce achievements - Recognition by industry peers, record-breaking sales, company milestones, even “employee of the month” are all noteworthy events worth bragging about.

The day-to-day operations of your business may seem day-to-day to you but that doesn’t mean people aren’t interested in them. There is always plenty to write about and making the time to do it regularly will result in the best kinds of customer: evangelists.



The best show on advertising you probably aren’t watching

Randall McCarley
by Randall McCarley
August 31st, 2007

madmen.jpg

What you call love was invented by guys like me… to sell nylons

If you want a surreal education on what advertising is really about and what works you should be watching AMC’s drama Mad Men.

Mad Men is about the Sterling Cooper Advertising Agency of the 1960’s Madison Avenue set. These are the people that made smoking and alcohol consumption a cultural phenomenon. Ego and the art of the sale are what are important - surface over substance. These are the trend makers. The captains of their craft.

Ethics don’t count. Sexual harassment is the norm… everywhere. So is racism. Pregnant women smoke 2 packs a day and drinking large amounts of alcohol.

And that is just the backdrop.

There are personal issues and story-lines. Intrigue. An all-star cast. And even though the pacing is a bit slow Mad Men is being hailed by critics as “the best new television drama”. But who cares about all that when you can learn about advertising the way it was when it worked?

The insight into the industry is amazing. Advertising is about making people feel that they are ok. You are ok to smoke Lucky Strikes because “they’re toasted”.

The culture of 1960 is shocking to my modern sensibilities. This show is in-your-face with how the ad world worked at it’s peak and its influence over the rest of the US. It’s dark and driven and seemingly accurate from what I’ve read.

The show is good. The education is unbeatable. And you can learn more about it at the official Mad Men website.



Wrap-up on Google’s anticompetitive link-buying scheme

Randall McCarley
by Randall McCarley
August 28th, 2007

I’m ready to move on from this issue but I wanted to point out some of the discussion about Google’s “hide your paid links” policy. First up is Michael Gray’s Paid Link PowerPoint Presentation from SES San Jose which is not just informative but also fun. After the panel WebProNews caught Michael and Rand Fishkin to discuss more about the issue and some of the confusion around it.

That movie is 18 minutes long and worth the watch as it covers immediate impressions from the conference.

I made another post about Google’s policy and what you should do about it at SEOmoz. And started a couple conversations at Sphinn. Read those comments as they have great insight.

I’d like to see Todd Malicoat weigh in on his blog as his points at the conference were so good. And I’d like to see you weigh in too. Join some of the conversations going on or write up your own blog post. This issue gets pretty scary if Google learns it can control how webmasters build and promote their sites.



Google plexed over link buying

Randall McCarley
by Randall McCarley
August 23rd, 2007

Google TantrumSES San Jose included a session on link purchasing Tuesday that included Matt Cutts of Google. The panel covered the pros and cons of link purchasing and Google’s policy of blocking paid links. This issue is hot and Google’s motives are clearly selfish.

Cutts started by pointing out that paid links violate Google’s Webmaster Guidelines. This is odd because the guidelines do not say anything about buying or selling links. The closest reference to link buying is this part near the bottom:

Don’t participate in link schemes designed to increase your site’s ranking or PageRank. In particular, avoid links to web spammers or “bad neighborhoods” on the web, as your own ranking may be affected adversely by those links.

The emphasis here is on your outbound links and to avoid linking to sites that may be offensive. There is nothing about link sales. If you stretch the meaning of the first sentence you might say that selling links could make you part of a “link scheme” but even that would increase the PR of the site you link to - not your own.

Cutts went on to explain that not disclosing paid advertisements offline is against the policies of the FCC. Maybe Google has been working with China too long but here in America we don’t take kindly to the government approving our content. This is an obvious scare tactic - reveal your paid links or we’ll sick the government on you! Can you imagine the Department of Homeland Security digging through websites to discover the very real and dangerous threat of paid links?!

It makes me wonder if Google is lobbying for legislation on this issue. They have the cash for it. But most websites are good about letting users know how the site works by including a disclosure or advertising policy of some sort.

Google would like to see a label for paid links like “sponsored links” or “advertising links” along with technology to block the bots from following those links like using the robots.txt file, 302 redirects, JavaScript or the infamous “nofollow” attribute.

The use of robots.txt, 302 redirects and JavaScript do the job for Google. Their bots don’t read that information so there is no problem. The use of a nofollow is a bit more sinister and shows the weakness of Google’s algorithm: Google can’t tell what the purposes of links are without help.

As Michael Gray pointed out at the conference, the use of nofollows was to control links on public sites like forums or blogs. The whole site could be penalized if the search engines found a bad link. My impression was that the nofollow attribute was a temporary solution but not the ultimate fix because the first Basic Principle of Google’s Quality Guidelines is:

Make pages for users, not for search engines. Don’t deceive your users or present different content to search engines than you display to users, which is commonly referred to as “cloaking.”

The nofollow attribute does present different information to users than it does to search engines. When search engines find nofollowed links they move on effectively ignoring them. Users don’t see the attribute and can’t see a distinction between regular and nofollowed links (unless you get a plug-in for your browser). I see this as a mini-cloak to manipulate search engines that does the user no good at all.

Cutts compared paid links to littering or using the carpool lane with just one person - acts that have a negative impact on society. How about the impact of a bully threatening kids for their lunch money? I think that’s a much better analogy of Google’s anti-link buying tactics… Scare webmasters with smaller sites into thinking that selling links is evil and punishable by Google.

Cutts then went on to say that link-sellers are scumbags and that Google was very good at detecting paid links. More fear tactics I guess because if Google was so good at detecting paid links why would they bother fighting with them so much? Why would they ask people to report paid links? Why all the drama leading up to this announcement?

As of this writing Google’s stock is priced at $512.75 per share. Google makes it’s money by selling links. Let’s rock the hypocrisy, shall we?

Adwords is Google’s primary money-maker. Adwords works by bidding for key words and when those words appear on a site displaying Adsense (the publisher side of Adwords) your ad appears. The viewer may click the ad which then charges your account. The more you bid the more your ad appears the more clicks you get and more money Google makes. The ads are links to your site.

One of the issues is defining what a “punishable paid link” is. If someone offers cash for a link on your site then that link is paid for and presumably punishable. But what about paid directories like the Yahoo Directory? Google’s Webmaster Guidelines show that this is acceptable:

Submit your site to relevant directories such as the Open Directory Project and Yahoo!, as well as to other industry-specific expert sites.

Here Google is encouraging paid links. They claim that because Yahoo’s directory is human-edited with quality guidelines it is ok. It seems the rest of us are not able to create or enforce such guidelines for our own sites. I’m shocked Google has such a low opinion of us!

Google is missing the fact that every link, paid for or not, is edited for quality and content. Even on automated sites there are people behind the systems that decide what will best serve their viewers. Google is in effect saying that most webmasters are not able to do what is best for their users.

Is a paid review a paid link? Paid reviews are a standard advertising practice and oddly, Google is fine with paid reviews even though a link to the product being reviewed is a given.

Maybe linkbait or SEO efforts are paid links? After all, the links wouldn’t exist if someone didn’t work and get paid for that work to get them. What about PR companies? Their work usually returns links from prestigious news sites.

What if you want to buy something and a link is thrown in? Google has been caught selling high-profile links several times. I guess their rules for link-selling only apply to the rest of us. Or the rules are too hard for them to understand themselves. Or maybe, the money in link-sales is just too good to pass up. Now every time I buy something online I need to see if some bastard is going to link to my site and get me in trouble. In fact, I should ask my web host to remove this testimonial I wrote about their great service. I’d hate for them to get in trouble for my kind words.

All of this confusion comes down to Google having an unstable product, and insatiable apatite for profit and the mentality of an overgrown 10-year-old trying to bully the rest of us into submission. The “don’t sell links” policy is a bad call. Link selling has been around long before Google. Trying to close the door for this legitimate source of revenue for website owners builds dependence on Adwords.

If I purchase a link I deserve the full value of that link including any side-effects a third-party site (like a search engine) may throw my way. If I ever paid for links they would be on sites that have viewers that I want to attract so that I get the best ROI. That should fit nicely within Google’s “quality guidelines”. Or if I want to just throw money out there for attention that would be creating a cultural phenomenon just like in the offline world and there is nothing wrong with that! It’s the American way.

If I put the time, money and energy into building a site that other people want to purchase links from I should have the right to sell those links. I should not have to do extra work to appease a third-party site that says I should build my site like they don’t exist. And I should be smart enough to know that any links on my site will have an effect on the quality of my site (read: editorial control). And that if I link to sites that are no good my site will suffer for it in the form of fewer site visitors, fewer people willing to link to my site and a drop in search rankings naturally all without special controls from Google’s “we want your money task force”.

This policy is alienating Google from its market of suppliers (website owners). Google’s attempt to dictate policy to the rest of the internet is a bad move especially when they clearly have so much to gain if the rest of us fall in line. This policy is highlighting Google’s greed.

If another company made such a claim they would be ignored. If Microsoft tried something similar the backlash would be huge. As it is, Google is playing off of what is left of their small start-up done good/do no evil image but there isn’t much left of that image left now that the company is 10 years old and worth billions.

If Google put their resources into removing the need for a nofollow tag when it was first released instead of finding new ways to use it the internet would be a better place with all spammers having a more difficult time getting bad links through.

If Google wants to provide a better product they need to come up with the solutions on their end and stick with telling webmasters to “Make pages for users, not for search engines.”

If Google focused on new product development and improving their existing ones instead of telling the rest of us how to not make money everyone would be happier including the users and shareholders.

The best way I can think of to combat this bad policy is to do exactly what you’d do if someone else suggested it: ignore it. After all, that is exactly what Google has been telling us to do all along and they certainly can’t punish a website for working within their guidelines, right?

PS. Thanks to Rand at SEOmoz for his great coverage of SES and the inspiration behind this post.



Let’s go for a sphinn

Randall McCarley
by Randall McCarley
July 17th, 2007

This is one of those posts where I’m not entirely sure why I’m writing it. I mean, odds are if you read this blog you already know about Sphinn the new brain-child of Search Engine Land’s (and general SEO Guru Supreme) Danny Sullivan aka 3rd Door Media. But in case you missed the announcement on any of the other 200 blogs commenting on it, here is what you need to know.

Sphinn is another Pligg-powered social bookmarking site that is a bit different in that a great deal of care has gone into making it look good and act a bit cleaner than most Pligg sites. It is also geared for people that normally get knocked as spammers at the mainstream social sites like Digg and reddit: marketers, SEOs, SEMs, etc.

People like you and me.

The branding matches Search Engine Land and a link to SELand is built right into the navigation. Using the site is the same as any other SB site - generate an account, submit your favorite stories and vote for others.

I have to admit I was a bit reluctant to get into Sphinn. Do we really need another SB site? Do we really need one filled with spammers SEOs?

I think the answer is a big, loud “yes”. While I never actually spammed the other SB sites just by being an SEO I was looked upon with suspicion and scorn. Getting stories to *pop* is a pain even when they are clearly deserving. It’s nice to hang out with peers that really “get it”… whatever “it” is.

Plus it’s nice to see some old, familiar faces. I don’t get around the forum and blog circuit as much as I used to and it seems everyone is now on Sphinn no matter what area of the internet they usually hang out in.

Sphinn is bringing us all back together.



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